Frequently asked questions

Add the research compounds you need to your order, then proceed to checkout and enter your delivery details. You confirm your eligibility as a qualified researcher and complete payment by bank. Once payment clears, your order is dispatched within 24 hours, Monday to Friday.

UK orders pay by Pay by Bank - instant, secure open-banking authorised in your own banking app (no card details required), or by manual UK bank transfer as a fallback. International orders pay by manual bank transfer in GBP using the IBAN/BIC details shown at checkout. Orders are dispatched within 24 hours of cleared payment.

No. We do not process card payments or cryptocurrency. All orders are paid by Pay by Bank (open banking authorised in your banking app) or by manual bank transfer. This keeps checkout simple and secure, with no card details to enter.

Yes. You receive an order confirmation by email once your order is placed, and a further update once payment has cleared and your order is dispatched. Tracking details are included with your dispatch confirmation.

Orders that have not yet been dispatched can be changed or cancelled by emailing support@veloxpeps.com as soon as possible. Once an order has dispatched, research compounds are non-returnable for handling and chain-of-custody reasons. Full details are in our refunds policy.

Yes. If you require an invoice made out to a company or research institution, include the company name and billing details at checkout, or email support@veloxpeps.com after ordering.

We ship worldwide to 60+ countries - UK addresses (including the Channel Islands and Isle of Man) plus destinations across Europe, North America, Latin America, Africa and Oceania. A small number of high-enforcement regions are excluded and won't appear at checkout. Full details are on our shipping page.

Orders are dispatched within 24 hours of payment confirmation, Monday to Friday. UK delivery is sent via Royal Mail Tracked 24. International orders ship via Royal Mail International Tracked.

Yes. UK shipping is free on orders over £100. Orders below that threshold are charged a flat tracked-shipping rate shown at checkout. All UK orders are sent via Royal Mail Tracked 24.

Yes. We ship worldwide to 60+ countries via Royal Mail International Tracked. All international prices are charged in GBP (£) - Europe £9.99, North America £12.99, rest of world £13.99, free on orders over £150. International customers are responsible for compliance with their local import regulations. Pricing and IBAN/BIC bank-transfer details are shown at checkout.

Yes. All orders are sent in plain, discreet packaging with no product details visible on the outside. The contents are not described on the exterior of the parcel.

Yes. Every order is sent on a tracked service - Royal Mail Tracked 24 for the UK and Royal Mail International Tracked for international orders. A tracking number is included with your dispatch confirmation email.

All compounds are HPLC-tested to a minimum purity of ≥99%. The exact batch-verified purity is shown on each compound page and available on request.

Testing is carried out by independent third-party laboratory Janoshik Analytical. This keeps verification separate from the supplier so results are impartial. Learn more about the process in our guide to how peptides are tested.

HPLC (high-performance liquid chromatography) measures the purity of a compound by separating and quantifying its components. Mass spectrometry confirms the molecular identity and weight. Together they verify that a batch matches its stated identity and purity.

Yes. A Certificate of Analysis (CoA) and batch documentation are available on request. Previous batch records are archived in our CoA library.

Yes. Every batch is third-party HPLC-verified and has its own documentation. The batch-verified purity is shown on the relevant compound page, and the underlying documentation is available on request and archived in the CoA library.

All products are supplied strictly for in vitro research use only by qualified researchers. They are not intended for human or veterinary consumption, and not for diagnosis, treatment, cure, or prevention of any condition. See our Research Use Policy.

All peptides are supplied strictly as research reagents for in vitro scientific research purposes only. They are not licensed medicines and are not for human consumption. For a fuller explanation of the legal framing, see our article on whether research peptides are legal in the UK.

Orders are restricted to qualified researchers, scientists, and laboratory professionals aged 21 or over. By placing an order you confirm your eligibility and that all products will be used for lawful in vitro research only.

No. Our products are research reagents for in vitro use only. They are not intended for human or veterinary consumption under any circumstances. Any use outside lawful scientific research is outside the scope of sale.

No. Velox Peptides supplies research reagents for in vitro scientific research only. Our products are not medicinal products within the meaning of the Human Medicines Regulations 2012, and they have not been evaluated by the MHRA or FDA. See our MHRA statement.

Lyophilised (freeze-dried) peptides should be kept desiccated and protected from light, and stored cold. See our peptide storage and handling guide for full details, and the individual compound page for compound-specific notes.

Once reconstituted with bacteriostatic water, solutions should be kept refrigerated and protected from light. Storage times vary by compound, so always check the relevant compound page and our storage and handling guide.

Bacteriostatic water is sterile water containing a small amount of preservative, used in the laboratory to reconstitute lyophilised compounds. For more detail, see our guide on bacteriostatic water explained.

Reconstitution involves adding a measured volume of bacteriostatic water to the lyophilised compound. To work out the volume for a target concentration, use our reconstitution calculator. Follow standard laboratory handling practice throughout.

Shelf life depends on the compound and on storage conditions. Lyophilised compounds kept correctly are generally more stable than reconstituted solutions. Refer to the individual compound page and our storage and handling guide for compound-specific guidance.